Question 1

How can we get in touch?

Accepted Answer

We can be reached by phone, email, or the website contact form. For direct contact, call 0429 220 646 or email info@alexrodriguez.com.au. If using the contact form, sharing a short summary of what is going on helps us respond clearly.

Question 2

Where are we located?

Accepted Answer

We are located at Suite 15.01, Level 15, 60 Station St East, Parramatta NSW 2150. This location is in Parramatta, with convenient access to local services and transport.

Question 3

Is there parking and public transport nearby?

Accepted Answer

Parramatta has a range of public transport options and paid parking nearby. Because availability can change, it can help to allow a little extra time when planning arrival.

Question 4

Can we contact you on behalf of someone else?

Accepted Answer

Yes. A parent, partner, support person, or organisation can contact us on someone’s behalf. Where relevant, we may need the person’s consent before discussing private details, but we can still guide next steps and booking options.

Question 5

Can we book an appointment without calling?

Accepted Answer

Yes. The website booking option is available for booking a session online. When booking online, it is possible to select online or in-person (based on availability).

Question 6

What happens after we submit an online booking request?

Accepted Answer

After a booking request is submitted, we review the details and confirm the session time and format. If any details are missing, we may follow up by phone or email to finalise the booking smoothly.

Question 7

Do you take urgent or crisis bookings?

Accepted Answer

We are not an emergency service. If there is immediate danger or urgent support is needed, call 000. For non-emergency urgent mental health support, contacting appropriate local crisis supports is recommended.

Question 8

Are enquiries kept private?

Accepted Answer

We treat enquiries with care and handle details respectfully. For anything involving sensitive information, using email can help keep the summary clear and accurate, and we can guide what is best to share at the first contact.

Question 9

What if we have accessibility needs or special requirements?

Accepted Answer

If there are any accessibility needs, mobility considerations, or preferences for session format, sharing that in the first message helps us support the booking process. We can also arrange online sessions where that suits access needs better.

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